I asked a company to transfer money to another country, but it didn’t give me information about the fees and exchange rates. Why?

You can still transfer money internationally using a company that is not a remittance transfer provider, but you may not receive the same rights and protections, including:

• Up-front information about certain fees and taxes and the exchange rate.
• A receipt that shows how much was sent and when the money would be available to the recipient.
• The ability to cancel your transfer at no charge.
• The right to have errors investigated and fixed.

If you have a complaint and you’re not sure where to turn, submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372). If we find that another government agency would be better able to assist, we will forward your complaint to them and let you know.